A global leader in business communications systems.
The Avaya Business Communications Manager (BCM) is an all-in-one, affordable platform for converged voice and data communications. With an easy-to-use and highly flexible architecture, the BCM enables converged capabilities for businesses up to 300 users in a single site and advanced networking for multi site organisations.
Star21 work with many clients taking their first steps into the Contact Centre environment and the Avaya BCM delivers with it's powerful, yet cost effective in built multi media contact centre solution.
The Business Communications Manager offers the features businesses of all sizes require unified messaging, interactive voice response, IP routing and data services such as firewall, wireless, and more.
The Nortel BCM50 is one of the most flexible and scalable phone systems available and includes the following capabilities:
- Ad-hoc conferencing support allowing up to 40 simultaneous conference participants in multiple conferences
- Simple software upgrades that require no hardware changes
- Unparalleled telephony features with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls
- Application based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any workstation or remote PC that has access to the corporate network.
- Full suite of applications including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers
- Cost-effective scalability using a mix of digital and IP stations
- Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
- IP Telephony supports powerful new e-business applications that level the playing field with larger competitors, extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges on site-to-site calls
- Universal Internet Access for all connected users and workstations, including access to corporate intranets, support for intra-site Virtual Private Networks (VPNs), and remote connectivity for mobile or home users
- Call Center Applications combine the reach of the Web with personalized agent interaction and customer support
- Wireless Solutions break the chains that tie users to their workstations, giving Call Center agents hands-on access to samples and supporting wireless scanners for efficient inventory procedures
- Hybrid Environment leverages existing investments in Meridian, Norstar and Communication Server 1000 systems, offering a future-proof migration strategy.
- Unified Messaging allows users to manage all their voice, fax, and e-mail messages from a single application on their multimedia-equipped PC or laptop
- Interactive Voice Response allows businesses to offload routine transaction and customers to access pertinent information 24 hours a day, 365 days a year
- Centralized Voice Mail and Management The networking capabilities of IP telephony make centralized applications for messaging and management more cost effective than ever before. Enterprises receive the benefits of standard greetings, global administration, and a common interface across their network.