We’re a team of expert consultants, designers and support personnel who pooled our talents back in 2006 to lift the standard of telecommunications and IT service. Our purpose is to provide innovative technology solutions to our customers, so you and your business can thrive.
We love customers.
Helping our customers is why Star21 exists. We get a huge buzz from solving a problem and making sure you can give the best service to your customers. That means going above and beyond to exceed your expectations, being honest and supportive, and finding innovative ways to help your business success.
We’re passionate about Star21 and our customers’ success. We never compromise on our commitment to offering our customers the best solutions and service in the market.
We’re passionate about working together to delight our customers and help improve their businesses. That’s always our shared goal. About lending a helping hand.
Mutual care and respect.
People matter. Regardless of whether they’re a customer, team member or supplier, we’re committed to treating everyone with courtesy and consideration. It makes our work environment special and helps to create great relationships with our customers and suppliers.
We work to earn and keep your trust: we offer you the most innovative technology solutions, applications and service. Our goal is to help your business operate seamlessly, reliably and cost-effectively. We aim to delight you with quality service and great outcomes.
Award-winning Telstra Platinum Partner.
We’re proud to have been recognised for excellence in …
2008 – LG-Nortel Exceptional Growth Award
2010 – Telstra Business Partner of the Year Vic/Tas
2011 – Telstra State Partner of the Year Vic/Tas
2012 – Telstra Victoria Dealer of the Year
2011 – Telstra Business Sales & Service Achievement
2015 – Outstanding Performance State Partner H1 FY15
2019 – Outstanding Achievement in Accreditation Learning
2020 – Telstra Enterprise Partner of the Year
2020 – Telstra Enterprise Victoria and Tasmania Partner of the Year
2020 – Telstra Enterprise Mobility Partner of the Year
2021 – Telstra Enterprise Partner of the Year
2021 – Telstra Enterprise Victoria and Tasmania Partner of the Year
2010 – Telstra Business Partner of the Year
2012 – Telstra National Business Partner of the Year
2015 – Telstra Business & Enterprise Partner of the Year
2017 – Telstra Business & Enterprise Partner of the Year
2019 – Telstra Enterprise Victoria Partner of the Year
2019 – Telstra Mobility Partner of the Year
2019 – Telstra Mobility Carriage Partner of the Year
2020 – Telstra Enterprise Innovation Award
2020 – Telstra Enterprise Customer Excellence Award
2020 – Telstra Enterprise Mobile Carriage Partner of the Year.
2021 – Telstra Mobility Partner of the Year
We’re proud to have been recognised for our commitment to excellence.
NPS The net promoter score is the industry standard for measuring customer experience and satisfaction. It’s calculated by subtracting the percentage of ‘detractors’ (unhappy customers) from the percentage of ‘promotors’ (happy customers). Scores can range from -100 to +100. A score of +89 is rare in our industry, and we’re proud of our staff, who make this possible.
Customers nationally, across small, medium and large enterprise and government. Many of our customers have been loyal to us for over a decade.
Australian owned and based. That means Australian-based service delivery and support, and local help desk.
Committed to helping your business thrive.
Founder and Managing Director
ICT industry veteran Bill founded Star21 15 years ago to prove that his passion for exceptional customer service could be achieved in a fun and motivating working environment. He has established a team of professionals who are equally committed to excellence in ICT service, and in helping their customers achieve their own business success.
Head of Product & Services
Roman’s mission is to be a trusted advisor to our clients, to ensure they can power their businesses with the best solutions. He’s an Apple Ambassador and a certified Google Android specialist and is highly sought after by Star21 clients for advice on some of today’s hottest topics, particularly 5G and mobility security.
Head of Mobility Sales
Matt has been a part of Star21 since its inception, and is enthusiastic about the company’s strong customer service culture and deep expertise in mobility solutions. He believes that a comprehensive understanding of customers’ businesses and needs is critical to providing the best customised solutions for business success.
Head of Enterprise Mobility Managed Services
Harry combines his expertise in best-practice mobility, Mobile First solutions, security and managed services with a comprehensive understanding of change management, digital transformation, and strategy to help enterprises solve their existing technology challenges and position their businesses for ongoing success.
National Account Manager
With responsibility for Star21’s major national customers, John leverages his deep ICT knowledge and experience to ensure his customers can enjoy a market-leading service and technology experience. Committed to ‘long haul’ relationships with his customers, he works to build trust that helps lead to great business outcomes.
Head of Operations, Strategy and Business Development
Nader has spent his career in ICT and is simply passionate about Star21’s ability to connect businesses with the solutions they need to thrive. He is committed to ensuring that Star21’s overall business strategy and operational excellence provide the best solutions and the highest level of service to all our customers.
Head of Customer Service
Building on his 30-yeaer career in Telstra, Peter is committed to making a great Star21 customer service experience even better. He believes that service excellence should cover every aspect of Star21’s partnership with clients, providing them the best opportunity to serve their own customers and grow their businesses.
Head of ICT Sales
Chris uses his broad ICT industry experience across engineering, consulting, operations, security, strategy, planning and business applications to develop complex solutions for enterprises. As a certified practitioner in ITIL, TOGAF and Agile, Chris also brings strong technical, management and organisational skills to drive innovation for strategic business outcomes.