STAR21 Careers

Passionate about service.

If that’s you, let’s talk!

Our business is built for people, by people.

When you’re looking for the right move, one of the best tests of a great employer is the number of happy, motivated employees. We have lots of them, and they just keep on staying. That’s because we care about our team culture. Our partnership culture extends to a real partnership with our people as well.

We care

We are intensely about Star21, our customers and our partners. We’re uncompromisingly focused on what matters to achieve the best outcome. We care about how our decisions affect our customers, our business and our people.

We have fun

We celebrate our successes, support each other, have a laugh and enjoy the camaraderie of our team culture. It’s what makes Star21 a great place to work. We love the rewards of doing our best, having great relationships with our customers and team mates

We do the right thing, every time

Reliability is key to making sure our people have the best working environment and our customers have the best experience. It’s built into our culture, systems and way of working.

We respect everyone

People matter. We’re committed to earning the trust of our colleagues and customers. We value and respect everyone; we keep our word and learn from our mistakes. That means supporting our colleagues, showing gratitude, empathy and support.

We think outside the box

We’re committed to thinking innovatively, to working together to offer and deliver the best technology solutions for our customers. We’re forward thinking, progressive and proactive.

We’re committed to excellence

Our best performance is our minimum standard. We challenge ourselves to keep improving on our best, so we can continue to delight our customers.

I’m proud of my team
Happy staff, happy customers: that’s what we live and breathe at Star21. I’m so proud to have positive staff with a great attitude. The result? Great customer satisfaction and loyalty.

Bill Asimakidis

Founder and Managing Director

We’re currently looking for…

Customer Service Executive

We are seeking a bright and passionate Customer Service Executive to provide a highly responsive, efficient and personalised service to our Star21 customers.

As Customer Service Executives are the front-line support for our Mobility and Managed Service customers on the response and resolution of service inquiries and requests, they are instrumental to the delivery of Star21’s brand promise of an exceptional customer experience.

Key responsibilities:

  • Promptly respond to customer inquiries and requests.
  • Take ownership for the resolution of customer service and support issues.
  • Go the extra mile to action commitments to closure and exceed customer expectations.
  • Provide thorough and timely follow up to customers whose customer service and support issues cannot be resolved during the initial call.
  • Activate, charge and stage mobility devices and apply accessories as per customer requirements.
  • Proactively communicate with customers when inventory constraints and/or quality issues impact timely fulfilment of orders.
  • Manage customer complaints in a positive, empathetic and professional manner and ensure timely and effective resolution.

Star21

We are a premium Telstra partner that provides innovative technology solutions to our customers to enable them to explore possibilities for a connected future. Powered by a competitive Australian based network, we drive product leadership and innovation and go over and above expectations to deliver an exceptional experience for our customers that enables them to succeed and grow.     

We build our culture around people that are:

  • Passionate – positive, tenacious, uncompromisingly focused on what matters and take great pride in what they do.
  • Customer focused – always listen well and place the customer’s needs at the centre of what they do; go above and beyond the expectations of the role to delight customers;
  • Trusted partner – results oriented, always do what they say they will do and behave in ways that earns the trust and respect of customers, colleagues and managers.
  • Value teamwork – work together across the organisation, as OneTeam, to deliver an exceptional customer experience; make time to help our colleagues, share information and ideas openly and support each other to perform at our best.
  • Drive innovation – seek excellence, have a thirst for learning and continuously improve what they do.

Our ideal candidate will have:

  • VCE completion of equivalent high school leaver certificate.
  • Previous experience in a customer support role within a technology driven environment preferred.
  • A strong focus on the customer and the willingness to go the extra mile to create an exceptional customer experience.
  • Strong communication and rapport building skills.
  • Attention to detail and commitment to getting things right first time.
  • Passion for continuous learning and thirst for improvement.
  • An ability to thrive under challenge and deliver outstanding results in a fast paced and dynamic environment

What we offer you:

  • The opportunity to work for a small, agile and growing technology organisation, powered by the security of a key telecommunications partner but unencumbered by hierarchy and bureaucracy.  
  • You will work with a close knit, dynamic team who are passionate about the customer.
  • You will have the opportunity to make a real difference to Star21’s customer experience journey.
  • You will be based at Star21’s Abbotsford office with the flexibility to work from home.
  • You will be provided with a competitive remuneration package in line with your experience and performance.

If you are looking to kick start your career, hungry for achievement and seeking a challenge and the opportunity to develop your talents in a thriving technology organisation, please send your application letter and CV to info@star21.com.au