STAR21 Careers
Passionate about service.
If that’s you, let’s talk!
STAR21 Careers
If that’s you, let’s talk!
Because we’re a growing business, we’re always looking to invest in people whose commitment to professionalism, excellence and customer focus fits with ours. Please browse our current vacant positions list, or contact us to describe how you believe you can contribute to Star21.
When you’re looking for the right move, one of the best tests of a great employer is the number of happy, motivated employees. We have lots of them, and they just keep on staying. That’s because we care about our team culture. Our partnership culture extends to a real partnership with our people as well.
We are intensely about Star21, our customers and our partners. We’re uncompromisingly focused on what matters to achieve the best outcome. We care about how our decisions affect our customers, our business and our people.
We celebrate our successes, support each other, have a laugh and enjoy the camaraderie of our team culture. It’s what makes Star21 a great place to work. We love the rewards of doing our best, having great relationships with our customers and team mates
Reliability is key to making sure our people have the best working environment and our customers have the best experience. It’s built into our culture, systems and way of working.
People matter. We’re committed to earning the trust of our colleagues and customers. We value and respect everyone; we keep our word and learn from our mistakes. That means supporting our colleagues, showing gratitude, empathy and support.
We’re committed to thinking innovatively, to working together to offer and deliver the best technology solutions for our customers. We’re forward thinking, progressive and proactive.
Our best performance is our minimum standard. We challenge ourselves to keep improving on our best, so we can continue to delight our customers.
I’m proud of my team
Happy staff, happy customers: that’s what we live and breathe at Star21. I’m so proud to have positive staff with a great attitude. The result? Great customer satisfaction and loyalty.
Founder and Managing Director
We are seeking a bright and passionate Customer Service Executive to provide a highly responsive, efficient and personalised service to our Star21 customers.
As Customer Service Executives are the front-line support for our Mobility and Managed Service customers on the response and resolution of service inquiries and requests, they are instrumental to the delivery of Star21’s brand promise of an exceptional customer experience.
Key responsibilities:
Star21
We are a premium Telstra partner that provides innovative technology solutions to our customers to enable them to explore possibilities for a connected future. Powered by a competitive Australian based network, we drive product leadership and innovation and go over and above expectations to deliver an exceptional experience for our customers that enables them to succeed and grow.
We build our culture around people that are:
Our ideal candidate will have:
What we offer you:
If you are looking to kick start your career, hungry for achievement and seeking a challenge and the opportunity to develop your talents in a thriving technology organisation, please send your application letter and CV to info@star21.com.au
The Role
The Staging Co-ordinator’s role is to configure, activate and despatch customer designated mobile devices with client approved service functionality and/or upgrades. The accurate staging and timely despatch of devices plays a key part in delivering Star21’s brand promise of an exceptional customer experience, every time.
In addition to the above, the Staging Co-ordinator is responsible for working with the Technical Support & Staging Lead to co-ordinate staging demand/requests and organising resources to ensure this is satisfactorily completed in line with customer requirements and agreed timelines.
Key responsibilities:
Organisational Responsibilities
Key Stakeholder Relationships
Job Success Factors
Key Performance indicators
Qualifications And Experience
Technical Skills
Core Capabilities
Advocacy
Be Proactive, Use Initiative, Take Ownership, Action Commitments, Get It Right First Time Every Time, Exceed Expectations, I Always Listen, I Simplify, I Anticipate Needs, I Adapt to Deliver
Values
Passion, Customer Focus, Trust & Respect, OneTeam, Innovation
If you are looking to kick start your career, hungry for achievement and seeking a challenge and the opportunity to develop your talents in a thriving technology organisation, please send your application letter and CV to careers@star21.com.au,