Technical Support.

Great technology outcomes for your business

Star21’s certified engineers turn problems into solutions with their expert technical support and consulting services.

Service Desk

Full problem and event management

ITIL-based Level 1, 2 & 3 Service Desk deals with all service requests, supports incidents, and provides problem and event management. We work in conjunction with our vendors’ deep domain and engineering support teams. Our SLAs ensure the highest level of remediation.

Infrastructure Assessment & Audit

Helping your ICT work for your business

Evaluation of your IT and communications infrastructure to ensure it can meet your business needs, both now and in the future. With our deep understanding of technology trends and infrastructure requirements, we can help ensure you have the infrastructure to support your business strategy.

Penetration Testing

Be confident you’re safe from attack

In collaboration with you, we set authorised cyberattack simulations to test any weaknesses in your systems. We report back, and work collaboratively to address any potential risk areas, so your business is further protected.

Security Assessment

Powerful protection for your critical business data

Star21 security experts assess every aspect of your network security to ensure your technical controls, network operational management and governance are fully protecting your critical business data. We can also help you develop a robust risk management framework that integrates with your business architecture.

MS365 Assessment & Audit

We help you comply with all requirements

Ensure your business meets all compliance and security requirements. Star21 can help manage your ongoing forensic and compliance needs. We can customise your audit records, help create and prioritise policies, and ensure the safety of your mailbox and other critical communications activities.

Network & Security Consulting

Value, safety, functionality, protection

Desktop, network and cloud vulnerability can leave your business open to cyber fraud and attack. We assess your business, test your network, and recommend the best combination of value, safety and functionality for your needs.

Unified Communications Consulting

Tailoring UC for your business success

Our highly experienced industry experts help you choose the right solution to empower your business. We design and install it, then help you keep it up to date.

IoT, M2M Consulting

Technology innovation for 21C business

Connect your operation and business environments using intelligent and resilient IoT, AI and M2M technology solutions. We can help you choose the right solution, ensure your network is fully capable of supporting the solution, and provide any upgrades and installations required.