Ways of Working have changed. Employees expect to be able to work anywhere, any time, on any device, with access to all information and tools they need to get the job done.  Star21’s Communication and Collaboration Practice has selected industry-best communication and collaboration solutions to suit the widest range of business needs. Our approach is flexible, so we can help you build the right solution for your business. Integration is key: voice, video, messaging, file sharing, virtual meeting rooms accessible from anywhere, on any device.

Microsoft Operator Connect

Simple, flexible, robust

By combining the power of Telstra’s enterprise-grade telephony with the familiar interface and robust features of Microsoft Teams, you create a truly unified communication and collaboration platform. This integration enables seamless voice calling, video conferencing, messaging, and file sharing—all within a single, secure workspace—enhancing productivity, streamlining workflows, and keeping your team connected from anywhere

Telstra Cloud Calling

Simple, Flexible & Scalable

Telstra IP Telephony (TIPT) provides a simple, flexible, and scalable cloud collaboration solution, backed by Telstra’s robust infrastructure and network for reliability and security

Contact Centre

Tailored to meet your needs

Star21 provides tailored contact center solutions designed to meet the unique needs of your business—whether you’re looking for a standalone platform or a fully integrated solution with Microsoft Teams and Telstra TIPT. Scalable and flexible, our offerings start from as few as five agents, making them ideal for businesses of all sizes

Call Recording

Secure, compliant call capturing

Record audio, video and keyboard interactions. Capture meetings, interviews, and other important conversations for later review, compliance, and training purposes. Capture with automatic recording, centralised storage, easy retrieval, and seamless integration.

CRM Integration

Improved customer interactions

Connecting the Customer Relationship Management system with other applications and services to streamline business processes, enhance data sharing, and improve customer interactions.

Meeting Rooms

Seamless video conferencing

Seamless video conferencing, easy content sharing, centralised management, high-quality audio/video, and secure, integrated Microsoft Teams functionality.