We are extremely pleased to announce the launch of our new Customer Helpdesk Portal.
In an effort to greatly improve the Customer Experience, Star21 has deployed a cloud based service to empower you, our customer.
Our new Help Desk Portal powered by Zendesk, provides a highly collaborative environment and cloud based architecture making it available to all users regardless of location.
All requests for service will be tracked in the new platform allowing you the ability to view the status of all requests, as well as create new tickets online.
Features & Benefits:
- Create and track requests for service or support online at http://support.star21.com.au or from our website
- Create tickets by emailing firstname.lastname@example.org or your existing customer email address.
- Receive E-mail notifications when support tickets are created, updated or solved.
- Rate our performance once the ticket is solved of a service issue to help improve our customer service.
How to Access the New portal, from the Star21 website:
- Click on Support Login in the top right corner
- Enter your email address.
- Enter your password.
- If you have not been provided a password but have emailed us previously, please click “Get a Password” and follow the prompts.
- If you have not previously emailed us, click “Sign Up”.
Thank you in advance for your continued support and patience as we roll out this exciting new service! Please feel free to call your Star21 Account team should you wish to discuss this further.